Privacy Policy

1. About This Policy

This Privacy Policy applies to Offline Player - Music Player, provided by EchoPeak Labs (“we,” “us,” or “our”). It explains privacy considerations associated with the App’s music playback features and how to contact us about personal information.

For privacy questions or requests, email JohnHartleyKingsway@stthle.shop.

2. Music Files and Library Information

Music playback and library features involve processing the audio files you choose to make available to the App and associated information, such as track titles, artists, albums, duration, and artwork where present. Playlist and playback features also involve information about your selections and playback settings.

Access to media depends on the files you select, the permissions you grant, and the relevant operating system controls. Please avoid selecting files you do not wish the App to access. The word “Offline” in the App’s name describes a listening capability and should not be interpreted as a guarantee that every App operation is disconnected from the internet.

3. Support Correspondence

If you contact EchoPeak Labs by email, we receive your email address, the contents of your message, and any attachments you send. We use that information to respond, investigate the issue you report, and maintain relevant support correspondence.

Please send only information necessary for your request. Do not send passwords, full payment card details, or unrelated sensitive information. Contact JohnHartleyKingsway@stthle.shop if you wish to request deletion of support information.

4. Purposes of Processing

Information involved in the features you request is used to enable playback, display music information, manage your selections, and provide related controls. Information you send to support is used to communicate with you and address your request.

Where applicable law requires a legal basis, processing necessary to provide a requested service relies on performance of that service agreement; processing required by law relies on the relevant legal obligation; and processing requiring consent must rely on valid consent. Support administration may rely on our legitimate interest in responding to users where that basis is legally available and does not override their rights.

This Policy does not itself grant permission for unrelated data collection or replace a consent request required by law.

5. Permissions and System Features

You can review or change the App’s permissions through your device settings. Denying or withdrawing media access may prevent related browsing or playback functions from working.

Background playback and lock-screen controls interact with your operating system. Track titles, artwork, and playback controls may be displayed on your lock screen or connected playback devices. Consider your device’s privacy settings if you do not want people nearby to see that information.

6. Information Disclosure

When you intentionally use a device or third-party feature, information needed for that interaction may be handled by its provider under the provider’s own terms and privacy notice. For example, sending an email to support involves the email services used to deliver and receive the message.

We may disclose information we hold when required by applicable law or valid legal process, or when legally permitted and reasonably necessary to establish, exercise, or defend legal claims. Such disclosures should be limited to what is relevant to the purpose.

If a business transfer affects personal information we hold, we will provide any legally required notice and preserve applicable protections. This section does not authorize undisclosed advertising, tracking, or other optional processing.

7. Retention and Removal

We retain support correspondence only for as long as reasonably necessary to handle the request, resolve related issues, and satisfy applicable recordkeeping or legal obligations. The appropriate period depends on the nature of the request and any obligations affecting it.

For information stored on your device, available removal controls depend on the App and operating system. Uninstalling an app does not necessarily remove exported files, device backups, or records held independently by another service. Deleting local App data also does not delete an email you previously sent to support.

Where we must retain information following a deletion request, we will explain the applicable reason and restrict its use as required by law.

8. Information Security

We are responsible for applying safeguards appropriate to personal information under our control and the risks associated with its processing. No method of storage or transmission can guarantee absolute security.

Protect access to your device and email account, and be careful when sending attachments. If an incident involving information under our control requires notification, we will notify affected users or authorities in accordance with applicable law.

9. Your Rights and Choices

Depending on applicable law, you may have rights to access, correct, delete, or obtain a copy of personal information; restrict or object to certain processing; and withdraw consent where processing relies on consent. Withdrawal does not affect the lawfulness of processing before withdrawal.

Send a request to JohnHartleyKingsway@stthle.shop. We may need proportionate information to verify your identity. We will respond within the applicable legal period and explain any lawful limitation. We cannot provide a server copy of information that we do not hold or access.

You may also contact the relevant data protection authority and exercise any applicable complaint or appeal rights. We will not unlawfully discriminate against you for exercising privacy rights.

10. Children’s Information

Children’s personal information is subject to additional protections under applicable law. Where parental authorization or other safeguards are required, those requirements apply to the relevant processing.

If you believe a child has sent us personal information that should not have been provided, contact JohnHartleyKingsway@stthle.shop. We will review the request and take appropriate action, including deletion where required.

11. Changes to This Policy

We may revise this Policy to reflect changes in the App or applicable requirements. The updated document will display a revised date. We will provide additional notice for material changes and obtain consent where legally required. A revision does not retroactively authorize processing that required earlier notice or consent.

12. Contact

App: Offline Player - Music Player

Developer: EchoPeak Labs

Privacy and support email: JohnHartleyKingsway@stthle.shop